Frequently Asked Questions

You will be provided with a USPS or DHL tracking number that can be used to track your order once it has been shipped.

It typically takes 5 to 7 business days to produce and ship our product. After it has been shipped you can expect standard shipping 5-7 business days depending on location. Italian Shoes could take up to a total of 3 weeks due to delivery from Italy, however this is great timing and could be shorter. For any issues please message us through our contact us page or use your tracking number once received.. 

Some shoes are shipped internationally via DHL, US shipments are shipped USPS. You can track your shipment via tracking number. Deliveries take between 5 to 10 business days, depending on your city and country. Shipments for Italian shoes are free of charge, all of shipments to the EU, UK and USA are calculated and can be reviewed at checkout. 
(Note: Custom taxes may apply for all non-EU shipments. Depending on the country, these normally range between 3 to 10 percent of the total purchase value and are due upon receipt of the product.) If there are issues please message us through our contact us page

Send them back! We have a 100% satisfaction guarantee and free-returns policy for our Italian Shoes, all other products will be evaluated by case. Examples of issues that don’t qualify or will be evaluated are as follows; incorrect size selection, incorrect order placement,etc. If you are not completely satisfied, the sooner we are notified the better chance we have to correct the issue and ensure your happiness with your purchase.  Italian Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. All refunds for Italian shoes will forfeit a $30 processing chargeContact us with your order ID to request a refund and confirm your address. A delivery company will then collect your package with no hassle or cost to you., 

We provide US standard sizes. To find the perfect fit, please visit the site and click the drop down box.

Italian Shoes are created using pristine Italian leather or suede and in some cases organic canvas, special materials, prints, limited edition textiles and cruelty free vegan leathers.

Our designer Italian Shoes are handcrafted in Le Marche, Italy, also known as “The Shoe Valley,” which has been home to a unique shoe making tradition since 1901. All shoes are of the best quality and handcrafted by a network of selected Italian artisans.

Purchases can be made using PayPal, or with the following credit cards: Visa, MasterCard, Discover, and American Express via Square.

Shipping charges are free for Italian Shoes only. Shipping charges are calculated for all other products, shipping cost will be visible when you check out.

When washing apparel it is recommended to wash in cold or warm water and lastly hang dry. This will preserve the life of the item.

Colors may differ because we do not use the same vendor for all items. 

We use multiple vendors for our products. When ordering several products you may receive items at different times, however these items will be delivered within the standard shipping time frame.